Video guides
Watch you short video guides to learn how to use our services and get the most out of the products we offer.
Transferring your phone number
Transferring phone numbers from one phone company to another is called number porting. It allows you to keep your existing phone number when relocating home, office, or changing phone company. If you plan to transfer your phone number to UNIVOX there’s a few things you need to check. Watch our Transferring your phone number video to learn about the process and to ensure the process is seamless.
Mobile softphone setup
To start using your UNIVOX mobile softphone, you’ll need to select one of our softphone plans. You’ll find our plans on the softphone page of our website at, univox.com.au. Then head to Google Play or the App Store to download the application. Once you have downloaded the application watch our Mobile softphone setup video to get up and running.
Desktop softphone setup
To start using your UNIVOX desktop Softphone, you’ll need to select one of our Softphone plans. You’ll find our plans on the Softphone page of our website at, univox.com.au. And you’ll also need to click the Windows or MacOS logo on the same webpage to download the application. Once your have downloaded the application watch our Desktop Softphone setup video to get up and running.
Call transfer
When transferring a UNIVOX phone call to someone else, you can introduce the caller to them or just transfer the caller without introduction. Watch our Call Transfer video to learn how to transfer calls using your UNIVOX desk phone or softphone.
Phone activation via WiFi
Once you have received your new Wi-Fi phone from UNIVOX and connected the phone to power. Now sit back, relax and watch our Phone activation via Wi-Fi video to learn how to connect the phone to your Wi-Fi Internet and start making calls with UNIVOX.
Phone activation via modem
Once you have received your new IP phone from UNIVOX you’ll need to connect the phone to the Internet. Watch our Phone activation via modem video to learn how to connect the phone to your Internet service via your modem or network switch and start making calls with UNIVOX.
Phone activation via PC
Once you have received your new IP phone from UNIVOX you’ll need to connect the phone to the Internet. Watch our Phone activation via PC video to learn how to connect the phone and your PC to your Internet service and start making calls with UNIVOX.
Group voicemail setup
With UNIVOX you can set-up a group voicemail message for your team, or department. You can even set up voicemail messages for business hours, after-hours or holidays. Watch our Group voicemail setup video to learn how to setup and manage your Group voicemail messasge.
Personal voicemail
With UNIVOX you can set-up a personal voicemail message on your phone Or a group voicemail message for your team, or department. You can even set up voicemail messages for business hours, after-hours or holidays. Watch our Personal voicemail setup video to learn how to setup and manage your personal voicemail messasge.
Feature codes
Feature codes are numbers dialled from your UNIVOX phone or soft phone keypad. They make it easy for you to enable or disable regularly used UNIVOX Cloud PBX phone system features; like call forwarding, hot desking, call parking and voicemail management.