Support

Our friendly support team is here for you

Whether it’s technical issues, or you need help setting up or using our services, our team is ready to assist.

Submit a support ticket or call our help desk on 1800 100 800 between 9am and 5pm Monday to Friday for fast, reliable assistance.

Calling from outside Australia
+61 3 8566 8900

Let's create a support ticket
Submit a support ticket by completing the form below and your enquiry will be automatically escalated to a team member for response.
Please answer the questions that follow so your enquiry is recorded and escalated to the correct technician.
About your enquiry
About your enquiry
Include the area code and phone number without spaces
Include the area code and phone number without spaces
Troubleshooting
Please confirm that you have performed the following tasks before submitting a support ticket
Device status
In order for us to diagnose and test your Internet connection we require certain information from your NBN network termination device.
NBN Network Termination Device Status NBN NTD box
As shown in the image to the right, what is the status of the lights on the NBN Network Termination Device?
Select the drop down fields to match the status of the Power, Link, LED and LAN lights and the colour displayed.
Light status
Colour
LAN
DSL
Link
Power
Device information
In order for us to diagnose and test your Internet connection we require certain information from your network devices.
NBN box
1. NBN network termination device details
Enter the MAC number of the NBN Network Termination device. The MAC number is shown on a small label on the back of the device.
Modem or Router details
2. Your modem / router details
What is make, model and MAC Address of your Router / Modem? The MAC Address should be shown on a small label located on the back of the device.
Details of the problem
How can we help?
Description of problem
Details of service change
Your details

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