Getting on-board

Number porting

Transferring phone numbers from your existing phone company to Univox is a seamless process referred to as local number portability, or number porting. It allows you to keep your phone numbers when relocating or changing phone company.

Your old phone system may have required a separate phone number for each simultaneous call. With Univox you can make multiple simultaneous calls using the one phone number. This means when transferring numbers to us you only need to transfer the phone numbers that people call you on.

Porting process

If you want to port your existing phone numbers to Univox:

• The numbers must be active. Do not disconnect your service with your current phone company as we cannot port your number if it has been disconnected;
• Service features associated with the number such as Internet or call forwarding must be removed prior to submitting a number transfer application;
• Once we have received your number porting application, we will contact your current phone company and initiate the transfer process;
• There are different timeframes depending on the number porting category associated with the service type and the quantity of numbers to be transferred. (See: Number porting categories for further information).

Porting categories

There are two porting categories, Category A and Category C.

Category A – Simple port

Service types categorised as a Simple port – Category A, include a single local service number beginning with 02, 03, 07 and 08.

Category A transfers generally take 4-6 business days to complete.

Category C – Complex port

Category C transfers require project management from both Univox and the losing carrier.

Service types categorised as a Complex port – Category C include:

• Multiple local numbers beginning with 02, 03, 07 and 08;
• Number blocks or a sequential range of numbers;
• 13, 1300 and 1800 inbound numbers; and
• Numbers associated with service features such as Internet or call forwarding

Category C transfers generally take 4-6 weeks to complete depending on complexity.

Porting charges

Rejection charges

In addition to number porting fees detailed above, other fees and charges may apply when porting your number from one phone company to another.

This may include:

• Early termination fee if you break your contract with your current phone company;
• Port away fees which may be charged by your current phone company. It’s best to refer to the Critical Information Summary associated with your current phone plan. These can be located on the website of your current phone company;
• Port Rejection Charges if your Porting Application is rejected by the losing carrier. The reasons and applicable charges for Port Rejections are detailed in the table below. If a Porting Application is rejected you will be charged the applicable number porting fee to resubmit the Port Application; and
• Outstanding call charges with your current phone company. Note that your current phone company cannot refuse to port your number if you owe them money for any outstanding balance on your account.

Our plans and charges

Transferring phone numbers from your existing phone company to Univox is a seamless process referred to as local number portability, or number porting. It allows you to keep your phone numbers when relocating or changing phone company.

Your old phone system may have required a separate phone number for each simultaneous call. With Univox you can make multiple simultaneous calls using the one phone number. This means when transferring numbers to us you only need to transfer the phone numbers that people call you on.

Porting process

If you want to port your

About your bill

Your Univox bill is issued monthly and sent to you by email. Payment is due within 14 days of the issue date.

Payment methods

Network readiness

Transferring phone numbers from your existing phone company to Univox is a seamless process referred to as local number portability, or number porting. It allows you to keep your phone numbers when relocating or changing phone company.

Your old phone system may have required a separate phone number for each simultaneous call. With Univox you can make multiple simultaneous calls using the one phone number. This means when transferring numbers to us you only need to transfer the phone numbers that people call you on.

Porting process

If you want to port your

Implementation

In accordance with our Online Purchasing Policy and your statutory rights under the Trade Practices Act, we will provide a refund on your purchase in the following circumstances if it:

1. is faulty (through no fault of your own);
2. is unfit for purpose (it doesn’t do what it is supposed to do);
3. does not match the description provided on our website;
4. has defects that were not obvious or were not brought to your attention at the time of purchase;
5. is returned to us within 14 days from the date of delivery

The items purchased must be returned within 14 day’s from the date of delivery and you will be asked to provide proof of purchase. If you return an item and seek a refund we may:

1. offer you a replacement, a refund, or a credit;
2. deduct the delivery fee from the refund amount if the item was in transit;
3. charge 20% re-stocking fee for processing and repackaging.

We do not provide refunds where you:

1. change your mind;
2. purchase the wrong item;
3. find it cheaper elsewhere;
4. use the items purchased in a way they were not made for; or
5. cause the product or an accessory to become damaged.

To return a product or seek a refund in these circumstances, please contact us on 1800 100 800.

How to contact us

You can contact us by:

1. calling 1800 100 800 between 9.00 am and 5.00 pm (AEST) Monday to Friday; or
2. writing to us by completing and submitting the form on our Contact us page.