Contact us

Our friendly help desk team is here for you

Have questions about our products, your account, or a general enquiry? Our help desk team is ready to assist.

Complete our contact form, or call our help desk on 1800 100 800 between 9am and 5pm Monday to Friday for fast, reliable assistance.

Calling from outside Australia
+61 3 8566 8900

How can we help you?

Category that best suits your enquiry*

Existing customer?*

Account number*

Account name*

Please answer the questions that follow so your enquiry is recorded and escalated to the correct technician.

About your enquiry

What does your enquiry relate to?*

About your enquiry

Enter a short subject heading to identify your enquiry*

What best describes your enquiry?*

What's not working?*

What specifically isn't working?*

What Cloud PBX feature isn't working?*

What specifically isn't working?*

What number you are calling?*

Number dialled*

Troubleshooting

Please confirm that you have performed the following tasks before submitting a support ticket

Checklist

Have you restarted your modem and router?

Checked if your modem’s Internet light is on/blinking?

Checked your Wi-Fi connection?

Device status

In order for us to diagnose and test your Internet connection we require certain information from your NBN network termination device.

NBN Network Termination Device Status

As shown in the image to the right, what is the status of the lights on the NBN Network Termination Device?

Select the drop down fields to match the status of the Power, Link, LED and LAN lights and the colour displayed.

Light status

Colour

LAN

DSL

Link

Power

Device information

In order for us to diagnose and test your Internet connection we require certain information from your network devices.

1. NBN network termination device details

Enter the MAC number of the NBN Network Termination device. The MAC number is shown on a small label on the back of the device.

MAC Address

2. Your modem / router details

What is make, model and MAC Address of your Router / Modem? The MAC Address should be shown on a small label located on the back of the device.

Manufacturer / Brand

Model / Type

MAC Address

Details of the problem

How often does this problem occur?*

How many phones are experiencing this problem?*

What is the phones 4-digit extension number?*

Please list the 4-digit extension number of each phone*

How can we help?

Your message*

Description of problem

Please describe the problem you are experiencing*

Details of service change

Enter the details of the service or plan and what you wish to change*

Your details

Contact name*

Email address*

Phone

Number*

Mobile number*

People with disabilities

Consumers with a disability requiring specific products please visit Australian Communications Consumers Action Network (ACCAN)

Visit ACCAN

Corporate enquiries

Please direct corporate enquiries to our registered office

Univox Pty Ltd
Level 2, 428 Little Bourke Street
Melbourne, VIC, Australia 3000